Refund policy

 

WARRANTY & RETURNS

All products are sold with a one year limited manufacturers warranty from the date of purchase.This warranty shall not include General ‘wear and tear’, and shall be invalidated by tampering with, dropping or damaging the product or misuse. The Manufacturer’s Products warranty will specifically not include the tearing or damage to filter Gels, unless immediately reported upon delivery, water damage to the unit, battery acid damage to the unit, stress fractures to the unit or filter holder(unless reported on delivery), or disconnection of wires (unless reported on delivery). Any damage to the item must strictly be reported on delivery.

Rotolight Industries Limited explicitly does not offer a ‘try before you buy’ policy. Refunds will only be permitted for items returned within a maximum of 30 days from date of delivery, in an ‘as new’ condition, with the original product packaging, in a re-sellable condition.

In the event that any item is returned for any reason, the customer shall be solely responsible for all credit card/paypal/ payment processing fees incurred on the original purchase by Rotolight (typically 5% of order value) where they cannot be recovered from the payment provider (which at the point of writing includes Paypal, Stripe, Klarna and Apple Pay), along with all shipping costs, duties and taxes arising from the return of the product, safely to delivery of the address provided by Rotolight Group Ltd for the return. This may include but not be limited to sales tax, duties, shipping costs, import and handling fees and Rotolight shall reserve the right to recharge all fees incurred to the customer.

The customer is solely responsible for any loss of product or damage incurred during transit to Rotolight Industries Limited, and no liability passes to Rotolight Industries Limited for the returned items until they are safely received by Rotolight Industries Limited to the notified address.

For warranty returns/repairs, please contact support@rotolight.com  with proof of purchase (original invoice & date) along with serial number and description of the fault. Upon receipt Rotolight will assess the RMA, and provide an RMA number and return address if accepted. Rotolight Industries Limited will repair or replace the item for any valid warranty claims submitted within 12 months from the purchase date.